FAQs

Right now we offer deliveries to Sedona, Cottonwood, Clarkdale, Jerome, Camp Verde, Flagstaff, Prescott, Prescott Valley, Dewey and other Northern AZ cities.

We require a deposit of 25% of your order total for both rentals and florals.  The remaining balance is due 30 days prior to the event date.  Changes may be made to the order up until this time. 

Delivery pricing is typically based on several things.  We take into consideration the size and quantity of the items, the location/distance from our warehouse to the venue, ease of access to the desired drop off spot, and the total amount of the items on your order.  If multiple trucks are needed, this too will affect pricing. 

As of now, we do allow “will-call” for smaller items such as table top decor, candles, some ceremony items such as rugs, small accent tables and linens/pillows.  However due to the delicate nature and construction details of many of our items we require other large and one-of-a-kind items to be delivered and set up by our team.  

We will typically make arrangements for your delivery based on a few different factors.  When possible we like to deliver and/or pick up certain items earlier in the week so that we can save time for venues or locations that require a weekend delivery or pick up.  Typically deliveries are based on a per day basis, cost wise.  Therefore in the event that we decide with your approval that it makes sense for your items to be delivered earlier in the week, we will waive the additional day fees.  We also need you to determine an exact drop off and/or pick up location at the site.  Labor is added for items that you are having us carry and place in your event space.  If you prefer to do it yourselves, we are OK with that, as long as the items are back in the agreed upon drop off/pick up spot when we return.  

Our rental time is 24 hours and prices are on a “per day” basis.  If you need items longer than one day, please enter that information into our website details and the rates will be automatically calculated.  

We do allow you to use additional vendors for your wedding rentals.  We realize that you may need to do this in order to cover all of your wedding or event needs and wants.  When it comes to flowers, we do not allow our items to be mixed with personal or outside florists work.  Due to the nature of floral design and the various styles and qualities of work done by any given artist, we request that we be the only floral designer used for any event.  ***If you have a special request in this case, please ask our team for a possible waiver of this policy*** 

We currently do not have a showroom or warehouse that allows for easy access and visibility of our items.  We do not offer tours or showings of items prior to your event without a timed consultation.  And even in these instances, we do not always guarantee that you will be able to see items during your visit.  Rental space in Sedona proper is quite high and In our efforts to help control your costs and ours, we currently use a mix of storage units around town to hold items.   We do realize that in some cases it may be necessary or needed to view an item in person and we will do our best to help provide this service to you when we are able.  We try to have measurements and specs of each piece, along with multiple photos to help show clients proper perspective and details about an item.

Yes!  We love to meet clients ahead of time.  We can meet with you in person if you are coming to town for a visit, however during especially busy times of year, these in person meetings may be halted or very limited.  We are a small and growing company so we are usually “all hands on deck” during events.  For all intensive purposes all of what really needs to happen or be seen prior to an event date, can be done via phone or video calls, text and email.  We want to make sure that you have as much information as needed to feel great about what we are bringing to your event!  So when at all possible we do our best to make in person meetings possible.

We are happy to provide you with either of our services regardless as to whether you want or need both.  We know that in some cases not every client will need both.  And we love to help in any way we can, so reach out today for a quote

We accept all forms of payment with credit cards being accepted through our website portal.  

If you prefer to use Zelle, Venmo or other cash apps, let us know and we will provide you with the info to do that.  We also accept cash any time and checks as long as we are not within 30 days of your event date.  Checks may be made payable to White Sage Rentals! 

Yes, we are open to doing custom builds when the item is something we feel we will be able to rent again in the future.  We currently design & build many of our items in inventory. 

If there is something you want but do not see on our website please ask us directly.  We are buying new items and building items daily.  We are also sometimes open to bringing in a specific piece just for you, if it is something on our company  “wishlist!”  And believe me, there are many of these!!!!  

Sure! For most of our items we are happy to designate a specific drop of location at your venue or home where our drivers will unload your items and leave them with a specific (previously appointed) person who will be responsible for meeting our driver, looking over the items as delivered, signing our waiver stating all items have been delivered in great condition, and then who is in charge of making sure all the items get returned to the exact same spot at our agreed upon time/day, in the great original condition.  

**There are certain pieces such as ceremony structures that need to be put together specifically by “White Sage” staff as well as certain large, delicate or especially heavy items are required to be lifted and placed by our certified staff**